By placing an online order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact one of our customer support team at info@intuitiverecovery.com before placing an order with us.
1. Definitions
In these Terms and Conditions unless the context otherwise requires:
"Price" means the price of the pack, including carriage, packing and VAT, and the annual subscription to access the course material.
"Pack" means the learning materials for the Intuitive Recovery course.
"Service Agreement" means an agreement entered into between you and Intuitive Recovery Ltd for the provision of the services on the terms as set out in clause 4 below
"Intuitive Recovery Ltd" means the company who produce the course.Registered in England number 5204890. Registered office address: 1 Kay Street, Openshaw, Manchester, M11 2DX. Telephone: 0161 223 1094: Email: info@intuitiverecovery.com.
"Tutor Support" means "Intuitive Recovery Ltd" or who they choose to act as their agents on your behalf (or any successor which we may appoint);
"Online Access" means access to our online learning environment and online learning materials.
"Materials" means course books and associated learning guides.
2. Payments
2.1 We agree to sell and you agree to buy one copy of the "pack" for the Price and on the terms set out below.
2.2 The Price is payable prior to the delivery of the Materials, in full by credit/debit card.
2.3 Under no circumstances shall we be deemed to have received payment until payment has actually been received by us in full.
2.4 Interest on overdue amounts will be payable from the date payment becomes due until the date of payment at a rate of 4% above Royal Bank of Scotland base rate.
2.5 If payment is by invoice then goods will not be dispatched until all monies requested, have been paid. Terms are 30 days from date of invoice.
3. Delivery of the materials
3.1 Where possible we will release all the Materials to you in one despatch.
3.2 Materials will be sent by post or courier to the last address you have given us.
3.3 You will inspect the Materials upon delivery and will tell us immediately if any of them are missing.
3.4 You will be deemed to have accepted the Materials if you do not notify us within seven days after delivery.
3.5 Risk of damage or loss in the Materials will pass to you upon delivery.
4. Services
4.1 By accepting these Terms and Conditions, you are also entering into a Services Agreement with Intuitive Recovery Ltd.
4.2 Intuitive Recovery Ltd acts as the tutor support company for the purpose of concluding the Services Agreement.
4.3 The Services Agreement includes the following: On-line course material and content, Tutor Support, telephone support and administration of all accreditations to external marking bodies.
4.4 If requested, Intuitive Recovery Ltd may, at its sole discretion, extend the Support Period for an agreed fee.
4.5 If you opt to sit our course in the classroom Intuitive Recovery will discount the price of the classroom based course by the amount left owing, pro rata, on your annual subscription. This to be at the discretion of Intuitive recovery Ltd and subject to availability of classroom courses in your area.
4.6 Where applicable, clauses 5 to 8 below (inclusive) will apply to the Services Agreement.
5. Limitation of liability
5.1 Our liability for direct losses arising out of our negligence (other than in respect of liability for death or personal injury arising from our negligence), breach of contract or any other cause of action arising out of or in connection with the Sale Agreement shall be limited to the Price.
5.2 Other than in respect of liability for death or personal injury arising from our negligence, we shall not be liable for any indirect or consequential loss or damage whatsoever (including without limitation any loss of profits, loss of revenue, loss of opportunity or your liabilities to third parties) which you may suffer arising out of or in connection with the Sale Agreement.
6. Other terms
6.1 No relaxation or indulgence which we may extend to you, shall affect our rights under these Terms and Conditions.
6.2 If any provision of these Terms and Conditions is held by any court of body of competent jurisdiction to be unenforceable such unenforceability will not affect the remaining terms and conditions shall remain in full force and effect.
6.3 All liabilities or obligations arising under these Terms and Conditions shall be enforceable against you after termination of the Sale Agreement.
6.4 You will notify us immediately in writing of any change in the address specified overleaf. Any notices required to be served under these Terms and Conditions will be deemed properly served if sent by way of prepaid post to your last known address.
6.5 We may assign our rights under these Terms and Conditions but this will not reduce any guarantees to which you are entitled. You may not assign your rights
6.6 If your address is in Scotland then the laws of Scotland will apply to these Terms and Conditions, otherwise the laws of England and Wales will apply.
6.7 If your address is outside the UK our FREEPOST service will not be applicable and we will charge the relevant cost of shipping. This to be notified to you by Intuitive Recovery prior to entering into this Service Agreement.
7. Data protection
You agree that, in relation to information, which we hold on you from time to time, we may:
7.1 use your information to provide the Materials to you and otherwise perform our obligations and enforce our rights under these Terms and Conditions;
7.2 use your information to inform you about our other courses, products or services which may be of interest to you;
7.3 share your outcome information with UK commissioning bodies. Your name will always be removed from this data.
7.4 You have a legal right to stop us from contacting you, or giving your details to others for direct marketing purposes, by writing to us.
7.5 Process the data which you provide during the on-line payment process to enable payment to Intuitive Recovery. To help us to make credit decisions about you, to prevent fraud, to check identity, to prevent money laundering and to assess your application we may search the files of credit reference agencies who will record such credit searches (whether or not the application is successful). This information may be used by other credit grantors for making credit decisions about you and the people with whom you are financially associated, for fraud prevention, money laundering prevention and for tracing debtors.
7.6 Where necessary for any purpose in connection with the Terms and Conditions, we may disclose your personal information to; our regulators; any person to whom we transfer or assign (or propose to) in whole or in part our rights and duties under the Service Agreement; third parties to whom we outsource any aspect of the administration of the Service Agreement; to associated companies and nominated insurance companies (if applicable). For purposes of the Service Agreement we may transfer your data to countries outside the UK but when we do so we are responsible for maintaining its security.
8. Cancellation
8.1 Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel this Service Agreement and/or Credit Agreement. You may do so at any time up to the end of the seventh working day after you received the Materials. If you want to cancel then you must write to us at Intuitive Recovery Ltd, 1 Kay Street, Openshaw, Manchester, M11 2DX
8.2 If you cancel then you must return the Materials to us and must take good care of them until you do so. If we have to collect the Materials from you then we may charge you our reasonable costs for doing so.
9. Complaints Procedure
Intuitive Recovery Limited holds a standard Consumer Credit License issued by the Office of Fair Trading. The Financial Ombudsman Service covers any dispute that you may have with our organisation. Should your complaint not be concluded to your satisfaction following our internal complaints procedure, you may refer the matter to the Financial Ombudsman Service within six months of our final response by writing to Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR or emailing: complaint.info@financial-ombudsman.org.uk, telephone: 0845 080 1800.
10. General
“Intuitive Recovery” means Intuitive Recovery LIMITED trading as Intuitive Recovery Ltd. Registered in England with number 5204890.. VAT registration number: 857566181.
"Online Access". As part of your course you will need to log on to the internet to access materials & complete your course and whilst doing so you agree to abide by the rules of the "online learning environment", failure to abide by these rules may result in you being barred from using these facilities.
